1. Introduction

Dolly Party Delight Events Ltd, established in 2012, is a premier event planning and management company dedicated to creating unforgettable experiences. We specialize in bespoke event design and execution, bringing clients’ visions to life with creativity and precision. Our services include weddings, corporate galas, birthday celebrations, proposals, and baby christenings.

2. Purpose

This Customer Service Policy outlines our commitment to delivering exceptional service to our clients, ensuring their needs are met with professionalism, efficiency, and care.

3. Scope

This policy applies to all employees, contractors, and representatives of Dolly Party Delight Events Ltd who interact with clients and prospective clients.

4. Our Commitment

We are dedicated to:

            •           Professionalism: Maintaining a high standard of conduct in all client interactions.

            •           Responsiveness: Addressing client inquiries and concerns promptly and effectively.

            •           Quality: Delivering services that meet or exceed client expectations.

            •           Transparency: Providing clear and accurate information about our services, pricing, and policies.

5. Client Interaction

All client interactions should be conducted with respect, courtesy, and a focus on understanding and fulfilling client needs.

6. Communication Channels

Clients can reach us through various channels:

            •           Phone: +44 7456 944195, +44 7853 062139

            •           Email: info@dollypartydelighteventsltd.com

            •           Website Contact Form: Available on our website

We aim to respond to all inquiries within 24 hours during business days.

7. Feedback and Complaints

We value client feedback as it helps us improve our services.

            •           Feedback: Clients are encouraged to provide feedback through our website or directly via email.

            •           Complaints: Any complaints will be addressed promptly and fairly. Clients can expect an acknowledgment within 2 business days and a resolution within 10 business days.

8. Confidentiality

Client information will be handled with the utmost confidentiality and used solely for the purpose of providing our services.

9. Continuous Improvement

We are committed to continuously improving our customer service by:

            •           Regularly training our staff.

            •           Monitoring client satisfaction.

            •           Updating our policies and procedures as needed.

10. Review of Policy

This policy will be reviewed annually to ensure its effectiveness and relevance.

11. Approval

This Customer Service Policy is approved and endorsed by the Managing Director of Dolly Party Delight Events Ltd.

Signed:

[Managing Director’s Name]

Managing Director

Date: [Date]