1. Introduction

Dolly Party Delight Events Ltd, established in 2012, is a premier event planning and management company dedicated to creating unforgettable experiences. We specialize in bespoke event design and execution, bringing clients’ visions to life with creativity and precision. Our services include weddings, corporate galas, birthday celebrations, proposals, and baby christenings.

2. Purpose

This Event Cancellation and Refund Policy outlines the terms and conditions under which clients may cancel their events and request refunds. It aims to provide clarity and ensure fairness for both the client and Dolly Party Delight Events Ltd.

3. Scope

This policy applies to all clients who have entered into an agreement with Dolly Party Delight Events Ltd for event planning and management services.

4. Cancellation by Client

            •           Notice Period:

            •           Cancellations must be submitted in writing via email to info@dollypartydelighteventsltd.com.

            •           The effective date of cancellation is the date on which the written notice is received by Dolly Party Delight Events Ltd.

            •           Refund Eligibility:

            •           Cancellations made more than 60 days prior to the event date: Eligible for a full refund of any payments made, minus a non-refundable deposit of 20% of the total contract value.

            •           Cancellations made between 30 to 60 days prior to the event date: Eligible for a 50% refund of the total contract value.

            •           Cancellations made less than 30 days prior to the event date: No refunds will be issued.

5. Cancellation by Dolly Party Delight Events Ltd

In the unlikely event that Dolly Party Delight Events Ltd must cancel the event due to unforeseen circumstances, clients will be offered:

            •           A full refund of all payments made, including the deposit.

            •           Assistance in finding an alternative service provider, if applicable.

6. Force Majeure

Neither party shall be liable for failure to perform its obligations under this agreement if such failure is due to causes beyond reasonable control, including but not limited to acts of God, war, strikes, pandemics, or governmental restrictions.

7. Refund Process

            •           Approved refunds will be processed within 14 business days from the date of cancellation confirmation.

            •           Refunds will be issued using the same method of payment as the original transaction.

8. Amendments and Rescheduling

            •           Requests to reschedule an event must be made in writing and are subject to availability.

            •           If rescheduling is not feasible, the cancellation policy will apply based on the date the rescheduling request was made.

9. Acceptance of Terms

By entering into a service agreement with Dolly Party Delight Events Ltd, clients acknowledge and agree to the terms outlined in this Event Cancellation and Refund Policy.

10. Contact Information

For any questions or concerns regarding this policy, please contact us at:

Dolly Party Delight Events Ltd

208 Kingstanding Road

Birmingham, England, B44 8JP

Phone: +44 7456 944195, +44 7853 062139

Email: info@dollypartydelighteventsltd.com

11. Policy Review

This policy will be reviewed annually to ensure its relevance and effectiveness.

12. Approval

This Event Cancellation and Refund Policy is approved and endorsed by the Managing Director of Dolly Party Delight Events Ltd.

Signed:

[Managing Director’s Name]

Managing Director

Date: [Date]